FAQ & Returns Policy | DilMaya Gifts
Product Information
Q: Are your products ethically made?
A: Yes! We work directly with artisans in Nepal and India, ensuring fair compensation and positive working conditions. Our crochet bags are made by women working from home, supporting both their craft and families. We regularly visit our artisans to maintain relationships and personally source items.
Check Our Story & Our Values to learn more
Q: Are your products really one of a kind?
A: Absolutely! Each Vintage Sari Skirt is unique because we use different vintage saris for every piece - you'll never see someone else with the same pattern. Our handcrafted crochet bags may share designs, but being handmade means each has its own character and subtle variations that make it special.
Care Instructions
Cotton & Rayon:
- Spot clean when possible
- Hand wash cold with mild soap
- Reshape while damp
- Air dry away from direct sunlight
Crochet Bags:
- Spot clean when possible
- Hand wash cold with mild soap
- Reshape while damp
- Air dry away from direct sunlight
Vintage Sari Skirts:
- Hand wash cold separately
- Line dry in shade
- Handle vintage fabrics with care
Sterling Silver Jewellery:
- Store in provided pouch
- Clean with silver cloth
- Avoid contact with harsh chemicals
Shipping & Pickup
Local Pickup
- Available at 36A Fitzroy Street, Marrickville NSW
- Allow 24 hours for arrangement
- Confirmation email will be sent
- Photo ID required for collection
Shipping
- Australia-wide shipping available
- Processing time: 1-3 business days
- Tracking number provided
- Express shipping optional
Tracked Regular Shipping: $10
Free Shipping: Over $85
Express Shipping: $20
International Shipping: $30
Returns Policy
Online Orders
- Returns must be initiated within 7 days of delivery (based on tracked shipping data).
- Items must be unused, unwashed, undamaged, and with the original swing tag attached.
- returns must be sent via tracked shipping at the purchaser’s expense.
- you must notify us by email at dilmayagifts@gmail.com with:
- confirmation that the item/s are being returned, and
- the return tracking number.
Exceptions
- refunds may be refused if items are not received, or if they are returned in a condition that makes them unsellable.
- Dilmaya Gifts is not liable for lost, stolen, damaged, or undelivered return parcels.
- the return policy excludes undelivered or return to sender postal items. this includes but is not limited to unclaimed parcels, incorrect address, refused at address/addressee not known at address.
- our decision on returns is final, and we cannot enter into further correspondence.
Faulty or Incorrect Items
if you have received an item that you believe is:
- not as described or imaged,
- the incorrect item,
- not fit for purpose,
- has a major undisclosed fault, or
- cannot be replaced,
please contact dilmayagifts@gmail.com within 14 days of receiving your parcel with images.
if we agree upon this criteria, we will cover the cost of return shipping.
once the item is received and inspected, we will refund your purchase in full.
please note that all DilMaya Gifts items are handmade and may have slight imperfections or differences
items are sold as-is, and Dilmaya Gifts is not responsible for normal wear and tear after delivery.
Not Eligible
- Final sale items
- Items without tags
- Worn/damaged items
Exchange Policy
- Size exchanges only
- 14-day window
- Unworn with tags
- Subject to availability